At Mechovia, we value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard the information of customers who visit or make purchases through our online store. Our goal is to offer clear, transparent policies so that every customer understands exactly how their data is handled. This Privacy Policy applies solely to our online store and relates specifically to customers located in the United States.

Information We Collect

We collect limited data necessary to process your orders, ensure smooth delivery, and provide customer support. Since our store does not offer account creation, we only collect essential transactional information.

Personal Information You Provide

When placing an order, contacting us, or interacting with our store, you may provide:

• Full Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address

Payment Method (processed securely through our payment partners; we do not store card numbers)

Automatically Collected Information

Our website automatically collects:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on each page
• Interaction events (clicks, scrolls, navigation)

This information helps us maintain website security, improve performance, and enhance user experience.

Payment Information

We accept Visa, MasterCard, American Express, Discover, and PayPal.
All payments are processed securely by certified third-party payment gateways. Mechovia does not store or have access to your full card details.

How We Use Your Information

We use the personal and technical information we collect for the following purposes:

Order Processing

Process and confirm your purchase

Communicate order status and updates

Prepare items for dispatch within the 1–2 day handling time

Ensure delivery within the total 4–9 day shipping time frame

Customer Support

• Respond to inquiries or concerns
• Provide information regarding returns, refunds, or shipping
• Verify identity when needed for service purposes
• Website Improvements
• Analyze store performance
• Improve site loading times and navigation flow
• Detect unusual activity or prevent fraud
• Legal Obligations

We may use certain information if required to comply with U.S. law, prevent fraudulent activity, or respond to government or law-enforcement requests.

How We Share Your Information

Your information is only shared with trusted service providers who help us operate the store. We never sell your personal data.

• Third Parties We Work With
• Payment Processors: Securely handle card payments
• Shipping Carriers: Deliver your order to your address
• Fraud Prevention Tools: Monitor suspicious or harmful activity
• Website Hosting Services: Ensure uptime and performance

Each provider uses your information only for the service they perform on our behalf.

Cookies and Tracking Technologies

Our website uses cookies to:

• Maintain shopping cart functionality
• Save basic session settings
• Improve site performance
• Analyze visitor behavior for optimization
• Cookies do not store sensitive personal information like credit card numbers or passwords.

You may disable cookies through your browser settings, but some features of the site may not function properly afterward.

Customer Rights

As a United States customer, you have several rights regarding your personal information.

Right to Access

You may request a copy of the personal data collected during your transaction.

Right to Correction

If any information is incorrect or incomplete, you may request a correction.

Right to Deletion

You may request the deletion of your order-related personal data once the order and refund window have concluded, except where retention is required for tax or legal purposes.

Right to Restrict Processing

You can request limitations on how we use your data, especially regarding marketing communications.

(Mechovia currently does not run targeted ads or email marketing.)

Data Retention

We retain your information only as long as reasonably necessary:

Order and transaction records are stored for accounting and legal purposes.

Shipping information is retained until the order process is fully completed.

Customer service messages are retained for quality and dispute resolution.

Data Security Measures

To protect your information, we use:

1. Encrypted payment processing
2. Secure server environments
3. Firewall and malware protection
4. Regular system audits
5. Controlled data access procedures

Although no online method is 100% secure, we actively maintain industry-standard safety protocols to reduce risk as much as possible.

Children’s Privacy

Our store is intended for adult customers aged 18 and older.
We do not knowingly collect information from children under 13. If such information is discovered, it is deleted immediately.

International Data Transfers

Mechovia primarily serves U.S. customers.
However, technical systems or service providers may operate internationally. When data leaves the United States, we ensure it is transferred securely under legally approved safeguards.

Changes to This Policy

We may update this Privacy Policy at any time to reflect new laws, security standards, or store features. Any changes will be applied immediately upon posting on our website. We encourage customers to review this page periodically.

Contacting Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, you are welcome to contact us through any of the official channels provided below.

Business Details

Business Name: Mechovia
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (GMT-05:00)
Business Phone: +1 (902) 805 3918
Business Email: contact@mechovia.shop
Business Address: 5025 E Carmen Ave, Fresno, CA 93727, USA