This Return Policy explains the conditions under which customers can return an item purchased from Mechovia. Our goal is to provide clear guidelines so customers understand when a return is possible and what steps they must follow.

Eligibility for Returns

When a Return Is Accepted

A return is accepted only if:

The product arrives damaged, defective, or

The customer receives the wrong item.

To be eligible for a return:

The item must be unused

The item must be in its original condition

All packaging, protective materials, and accessories must be included

When a Return Is Not Accepted

We do not accept returns for:

Change of mind

Ordering the wrong color or style

Dislike of the product

Buyer’s remorse

Normal wear or accidental damage by the customer

Return Label

Customer Responsibility

If a return is approved, the customer is responsible for the return shipping label and the return shipping cost.
Mechovia does not provide prepaid labels.

Return Window

Timeline to Request a Return

Customers must request a return within 7 days of receiving their order.
Requests made after this period cannot be accepted.

Submitting a Return Request

Information Required

To request a return, customers must contact us with:

Full name

Order number

Reason for return

Photo or video showing the issue (damaged, defective, or incorrect item)

Without clear proof, the return cannot be approved.

Condition of Returned Products

Items Must Be Returned Properly

Returned items must be packaged securely to avoid further damage.
Items damaged during return shipping due to poor packaging may not qualify for a refund.

No Exchange Policy

Exchanges Not Offered

Mechovia does not offer exchanges for any reason.
If approved, the item must be returned, and a refund will be issued (as per the Refund Policy).

Business Details

Business Name: Mechovia
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (GMT-05:00)
Business Phone: +1 (902) 805 3918
Business Email: contact@mechovia.shop
Business Address: 5025 E Carmen Ave, Fresno, CA 93727, USA