Q1. Do I need an account to place an order?
A: No. Mechovia does not offer account creation. All orders are placed using a simple guest checkout.

Q2. Do you charge any taxes?
A: No. We do not charge tax on any order. Only a flat $20 shipping cost applies.

Q3. What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, and PayPal.

Q4. How much is the shipping fee?
A: We charge a flat $16 shipping fee on all orders.

Q5. Do you ship internationally?
A: No. We currently ship only within the United States.

Q6. What is your handling time?
A: Our handling time is 1–2 days.

Q7. How long does delivery take?
A: Transit usually takes 3–7 days, so total delivery time is 4–9 days.

Q8. How will I know when my order ships?
A: You will receive an email with tracking information once your package is shipped.

Q9. Can I cancel my order after placing it?
A: Orders can only be canceled if they have not been shipped. Once a tracking number is issued, cancellations are no longer possible.

Q10. Can I change my shipping address after ordering?
A: Changes can be made only if the order has not been shipped yet.

Q11. Do you offer exchanges?
A: No. We do not offer exchanges in any situation.

Q12. What if my item arrives damaged or defective?
A: Please contact us within 7 days of delivery with evidence of the issue. Eligible cases qualify for a return or refund.

Q13. Who pays for the return shipping label?
A: The customer is responsible for purchasing and sending the return label.

Q14. What is your return window?
A: Customers must contact us within 7 days of delivery to request a return.

Q15. What are valid reasons for a return?
A: We accept returns only if the item arrives damaged, defective, or incorrect.

Q16. What situations are not eligible for return or refund?
A: Change of mind, personal preference, or ordering the wrong item are not eligible reasons.

Q17. How do I request a refund?
A: Contact us within the 7-day window with order details and proof of the issue. We will guide you through the process.

Q18. How will I receive my refund?
A: Refunds are issued back to the original payment method after the returned item is received and inspected.

Q19. How long does it take to process a refund?
A: Refunds process takes total of 10 Days.

Q20. What if my package is delayed?
A: Carrier delays may occur. Please allow the full 4–9 days delivery time before contacting us.

Q21. What if I entered the wrong shipping address?
A: We can correct it only if the order has not been shipped. Mechovia is not responsible for delays due to incorrect addresses.

Q22. Do you offer order tracking?
A: Yes. All orders include a tracking number sent via email once shipped.

Q23. Can I update my payment method after ordering?
A: No. Payment information cannot be changed after an order is placed.

Q24. What should I do if I didn’t receive my order confirmation email?
A: Check your spam/junk folder. If it’s still missing, contact us and we will resend it.

Q25. Do you offer bulk or wholesale discounts?
A: At this time, we only offer retail orders and do not provide wholesale pricing.

Q26. How can I contact customer support?
A: You can contact us by phone or email during business hours for assistance with your order.

Business Details

Business Name: Mechovia
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (GMT-05:00)
Business Phone: +1 (902) 805 3918
Business Email: contact@mechovia.shop
Business Address: 5025 E Carmen Ave, Fresno, CA 93727, USA