This Refund Policy explains how customers can request a refund for purchases made through Mechovia. Our goal is to offer a clear and fair process so every customer knows exactly what to expect.

Refund Eligibility

Conditions for Refund

A refund may be issued only if:

The item arrives damaged

The item is defective

The customer receives the wrong item

Customers must notify us within 7 days of delivery.
Refund requests submitted after 7 days cannot be accepted.

Return Requirement for Refund

To receive a refund, the item must be returned in unused condition and include all original packaging, accessories, and protective materials.

Refund Window

7-Day Time Frame

The refund request must be made within the same 7-day return window stated in our Return Policy.
Requests received after this period will not qualify.

Non-Refundable Situations
Cases Where Refund Cannot Be Issued

We do not provide refunds if:

The customer changes their mind

The customer ordered the wrong style or color

The customer no longer wants the product

These situations are not considered valid refund reasons.

Return Shipping Cost

Customer Responsibility

If a refund is approved and the customer is required to return the product, the customer is responsible for the cost of the return shipping label.
We do not offer prepaid return labels.

Refund Method

How Refunds Are Processed

Once the returned item is received and inspected, the refund will be processed to the original payment method used at checkout.
Processing time depends on the customer’s bank or payment provider.

Processing Time

Inspection & Bank Timelines

Inspection of returns: 2 business days after receiving the item

Bank/payment provider processing: 3–7 business days

Total refund process takes 10 days to appear the amount in your account.

We do not control bank processing times.

Order Cancellation

Cancellation Before Shipment

Orders can be canceled only if they have not been shipped.
Once the tracking number is generated, the order cannot be canceled and must follow the return and refund process.

Contact Information

If you believe you qualify for a refund or have any concerns about your order, you may contact our support team during business hours.

Business Details

Business Name: Mechovia
Business Hours: Monday – Friday, 9:00 AM – 4:00 PM (GMT-05:00)
Business Phone: +1 (902) 805 3918
Business Email: contact@mechovia.shop
Business Address: 5025 E Carmen Ave, Fresno, CA 93727, USA